Cory Franks has been a pioneer for the CNL role at Texas Health Resources. He along with several CNL students developed a structured approach to enhance communication and care delivery at Texas Health Alliance, part of the Texas Health Resources System. The initiative involving patients, families, hospitalists, nurses, and CNLs has resulted in an innovative care model and numerous quality improvements, including increased comm…
Cory Franks has been a pioneer for the CNL role at Texas Health Resources. He along with several CNL students developed a structured approach to enhance communication and care delivery at Texas Health Alliance, part of the Texas Health Resources System. The initiative involving patients, families, hospitalists, nurses, and CNLs has resulted in an innovative care model and numerous quality improvements, including increased communication scores, satisfaction scores, timely discharge rates, and decreases in catheter-associated urinary tract infections. The outcomes at Texas Health Alliance were so convincing that all 14 hospitals within the system have adopted similar communication and care models. In addition to leading a number of interprofessional strategies to improve care outcomes, Cory role models and advocates for the significance, growth, and versatility of the CNL role at the local, state, and national levels.